Why is my parcel being returned to me?

You’re sending a parcel and the tracking status says 'Return to Sender'... but what does that mean for you?

This article will explain what this tracking status means and what you can do if it appears on your dashboard. 

Your item may have been returned to you if: 

  • Some of the address or delivery details you used when you booked the delivery were wrong or incomplete
  • Our driver attempted to deliver the parcel and left a notification card, but a redelivery was not requested
  • The parcel was not collected within five business days from a collection point

If any of the above occurs, we will:

  • Update the tracking information (you can access this via your Sendle dashboard)
  • Let you know that the parcel is being returned to you 

Keep in mind: once a parcel has been scanned as 'Return to Sender', we are unable to redirect or intercept the parcel.

What happens next:

  • The tracking events will show you where the package is. It might take a while to return all the way to you
  • You will need to book a new label to organise a new delivery

These articles might be useful too:

Was this article helpful?
9 out of 53 found this helpful

Get instant support with the Sendle Toolbox

If something goes wrong with your delivery or you need to make a change to your order, use the tools in the Manage Parcel section on the parcel tracking page.

Access Support Tools
You will need your Sendle reference number
to access your parcel's tracking page.

Can't find what you're looking for?

Contact us