COVID-19 update: Sendle continues to deliver! Find out what we are doing to ensure your shipments are delivered reliably and safely.

Tracking the parcel I'm receiving

Every parcel with Sendle is given a unique order reference number and tracking link – for free! We make tracking your parcel super easy and efficient.

Tracking visibility

Here are the different ways you can track a Sendle parcel: 

  • Via the simple tracking page ( using the Sendle reference number you got from the sender (it looks a little something like this: S3NDL3R).
  • Email notifications (if the sender used your email address when making the booking) 
  • In the Sendle dashboard if you have a Sendle account


Manage your parcel in the Sendle Toolbox

You can manage your delivery through the parcel tracking page in the Sendle Toolbox. It’s a quick and easy way to update pickup instructions, organise redeliveries or lodge parcel investigations. 

If the parcel is late

If your parcel hasn’t arrived yet and it’s been more than two days since the delivery estimate, this article will explain what to do. 

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Get instant support

If something goes wrong with your delivery or you need to make a change to your order, use the Sendle Toolbox on the parcel tracking page.

Access Support Tools
You will need your Sendle reference number.

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