Get ready for pickup

Woo! It’s nearly time for pickup. Here are a few simple steps to help you prepare your parcels for a seamless collection:

  1. Ensure that your parcels are well packed, so they arrive intact. Our handy packaging guidelines have the best advice. 
  2. Print a clear and smudge-free barcode on your label (these have to be printed, and should not be hand-written!). 
  3. Separate your parcels into piles by delivery partner (for example: place all parcels for the same carrier in the same pile). 

How to find out which parcel is for which delivery partner

It’s simple: your label will tell you. Each label you print will specify which delivery partner has been booked for the collection. If you’re in doubt, the label has the delivery partner's logo at the top. 

Booked your parcel for drop off?

Take a look at Sendle drop off explained instead.

Tip: don't drop off a parcel that you've booked for pickup – if you want to drop it off instead, you can cancel the order and rebook it for drop off. 

Oh no! Read these if there’s been a hiccup in your pickup:

Get instant support with the Sendle Toolbox

If something goes wrong with your delivery or you need to make a change to your order, use the tools in the Manage Parcel section on the parcel tracking page.

Access Support Tools
You will need your Sendle reference number
to access your parcel's tracking page.

Can't find what you're looking for?

Contact us