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Customs, import tax and duty payments

When sending your parcel to another country, it may have to pass through customs. There are no lengthy customs declarations to complete when using Sendle, just a few quick fields to fill out online.

All Sendle parcels are counted as ‘Delivery Duties Unpaid’ (or DDU), which means that the receiver has to pay for any potential duties or charges associated with the parcel.  

This article will cover the different delivery duties, charges and customs involved with your international parcel:


Customs authorities typically work very closely with their national postal authority, who will ultimately be responsible for delivering your Sendle parcel. The local customs offices for that particular country will always have their own payment processes in place, and the different options will vary by country.

When your parcel arrives at its destination, the customs agency will make a decision as to whether or not duties and taxes have to be paid. In order for them to do this, the sender of the parcel will have to provide information about what they are shipping on the label.

This includes:

  • The item description
  • The value of the content (or combined value if there are multiple items)
  • The country of manufacture

This all needs to be clearly displayed on the label. Don’t worry, we’ll make this easy for you to provide when making your booking. Here's an example:


If you are sending multiple items in one parcel (with different countries of manufacture), please include this information in the parcel contents box on the order form, separated by commas. 

Currently, we can accept goods with a value up to $2,000 AUD only. We include Sendle Cover up to $300 for all international parcels, learn more here Please consider purchasing external insurance for higher value parcels.

Delivery duties

Many Sendle parcels won’t require any import duties to be paid, because they’ll fall under the country’s low-value threshold (fun fact: the technical term for this is called ‘de minimus’).

For example, the low-value threshold in the U.S. is currently set at $800 U.S. (approximately $1000 AUD), but for Germany, it’s 22 EUR (approximately $33 AUD). So, it depends on the destination country.

If duties do need to be paid, the local postal or customs authority for that country will most likely get in touch with the receiver of the parcel to organise it with them directly.

These are:

  • Paying online before collecting the parcel
  • Paying in-person when collecting the parcel
  • Paying upon the delivery of the parcel

Talk to local customs authorities 

If you want to know more about which payment process may apply to the receiver (if there are any), please check with the international postal and customs authority directly. (Hint: If you have a very specific question then a quick search online, or a peek through the destination country’s government website is a great place to find what you need.) 

Sending a parcel overseas? You might need to read these:

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If something goes wrong with your delivery or you need to make a change to your order, use the Sendle Toolbox on the parcel tracking page.

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