Just like Sendle’s domestic service, tracking for international parcels is included for free.
There are just a few differences to the process, and we’ve outlined them below:
You’ll be able to see the progress of your parcel in your Sendle dashboard, along with any other parcels you’ve booked. It’s all centralised, so you can manage your domestic and international deliveries from the same place.
How to keep your receiver in the loop:
- If you provide the receiver’s email address when making your booking, we’ll send them tracking updates on your behalf
- If you don’t have their email address (or forgot to include it when booking), you can still send them the link to the simplified tracking page: https://try.sendle.com/tracking
- Ask them to type in their Sendle alpha-numeric tracking code - e.g. S3NDLER
If tracking hasn’t updated
In some cases, the postal authority for the country you’re sending to may not have full tracking capabilities. This can vary from country to country, but it means that the tracking may not update after it has left Australia. This article has more info on international delivery estimates.
If your item has not arrived within two business days from the last day of the ETA window, the receiver should:
- Contact the destination country’s postal and customs authority to check on its whereabouts
- When speaking to them, they’ll need to refer to the local reference number (this will be on the tracking pages) to help them locate the order
If the routing looks strange
Our international delivery partners will always optimise the route of a parcel to its destination country, even if this sometimes means a few interesting stopovers along the way. In fact, many parcels won’t have a one-way ticket from point Australia to point B, but this doesn’t mean that they aren’t still moved quickly and efficiently.
It’s very common in global logistics, and it’s nothing to worry about. If you’d like to better understand how international routing works, have a look at our routing article.
If you’re worried the parcel is stuck in customs
If you notice that there is a scan event showing that your parcel is ‘Held in Customs’, and the receiver hasn’t been contacted by the relevant customs agency for seven business days after that scanning event appeared, your receiver should contact them directly to inquire about its status, using the local reference number.
Most Sendle parcels will clear customs quite easily, and our article on customs requirements will explain why this is.
Sending internationally? Take a look at these:
- International delivery estimates
- International: Locations and Coverage
- International postal and customs authorities
- Customs, import tax and duty payments