Hallo, hola, bonjour, nǐ hǎo, salut, jambo! We’ve made sending and receiving parcels internationally a breeze. And the great news is that all Sendle orders get tracking included for free!
Here’s how to track your parcel if you’re the receiver:
Tracking visibility
Here are the different ways you can track a Sendle parcel:
- Via the simple tracking page (https://try.sendle.com/tracking) using the 6-digit reference number you got from the sender
- Email notifications (if the sender used your email address when making the booking)
- In the Sendle dashboard if you have a Sendle account
Once the parcel has left Australia, it will be assigned a local reference number by the local post office of the destination country. You’ll need this number to communicate with the local delivery courier and to track your parcel.
Keep in mind there won’t be any tracking updates while the parcel is in the air or with customs, so it’s normal for there to be a period of no tracking.
If your item has not arrived within two business days from the last day of the ETA window, please contact the destination’s postal and customs authority to check on its whereabouts.
Routing
Our international delivery partners will always optimise the route of a parcel to its destination country, even if this sometimes means a few interesting stopovers along the way. In fact, many parcels won’t have a one-way ticket from point Australia to point B, but this doesn’t mean that they aren’t still moved quickly and efficiently.
It’s very common in global logistics, and it’s nothing to worry about. If you’d like to better understand how international routing works, have a look at our routing article.
If the parcel is stuck in customs
It could be held in customs because:
- The local customs authority needs to better understand what is in your parcel, and what you intend to use it for
- The parcel is considered high-value, and so an import duty needs to be paid
If your tracking page shows that your parcel is ‘Held in Customs’, here’s what to do:
- You will need to wait until your local customs authority contacts you to obtain the additional information they need to clear your parcel
- If you haven’t been contacted by the relevant customs agency for seven business days after that scanning event appeared, you should contact them directly to enquire about its status
Most Sendle parcels will clear customs quite easily, and our article on customs requirements will explain why this is.