COVID-19 update: Sendle continues to deliver! Find out what we are doing to ensure your shipments are delivered reliably and safely.

Can I edit international orders?

The short answer: unfortunately, no. 

When booking an international parcel with Sendle, it’s important to make sure that you have the correct delivery information to hand before making your booking.

This article will explain why we can’t edit an order after it’s left Australia.

Editing an address or requesting a return

Once an order has left Australia, we are unable to amend your address, or re-direct your shipment to a different address overseas, or request for your shipment to be returned to you.

Delivery day or time

Once a parcel has been dispatched, the delivery day and time cannot be edited.

Unable to deliver or non-collection

If your parcel cannot be delivered or is not collected by the recipient at the destination country’s post office, the shipment may either be returned to Australia, or held at the postal authority indefinitely.

This depends on the procedures of the postal authority in the destination country. If you or your receiver are concerned, please get in touch with the local postal authority who will be able to advise you further.

Collection cards

The local postal service for the destination country may leave a card if the receiver is not at the delivery address when they attempt to deliver, and this card should have instructions as to when and where the parcel can be collected.

Authority to leave

In some destination countries, the local postal service may leave the shipment at the recipient’s door if they deem the location to be safe.  


COVID-19 changes to international orders: 

Due to flight and travel restrictions as a result of the current pandemic and foreign exchange rates, we’ve had to adapt our pricing for international orders. 

At the moment, there’s an additional $2.50 surcharge for Zone 2 international bookings and an additional $9.00 surcharge for Zone 3. More info on international pricing

Unfortunately, for some countries, we can’t deliver parcels bigger than 2kg. If your destination country falls into this category, you won’t be able to complete the booking.

More information on international orders is over here:

Get instant support

If something goes wrong with your delivery or you need to make a change to your order, use the Sendle Toolbox on the parcel tracking page.

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You will need your Sendle reference number.

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