Can the parcel I’m sending be left unattended?

If no one will be at the delivery address when the parcel is scheduled for delivery, you can give the driver permission to leave the parcel unattended. We recommend giving authority to leave to all parcels where possible to ensure a smooth delivery experience for the receiver.  

This article will explain more about authority to leave.

What it is

When you give Sendle 'authority to leave' (ATL), you’re giving the delivery driver permission to leave the parcel at the receiver's address without a signature when the parcel is delivered (as long as it’s safe to do so). All 500g satchels are automatically assigned authority to leave. 

How to give authority to leave

You can only give the authority to leave instruction when you’re creating the original Sendle booking – as this is the only way we can guarantee the driver will see it. Just choose ‘Authority to leave’ from the drop down list of popular delivery instructions.

Unfortunately, the system doesn’t allow changes to the delivery instructions once the parcel has been picked up. 

If there’s a problem with the delivery address, these articles will cover what to do if the driver can’t deliver or the receiver can’t find the parcel once it’s been delivered.

The benefits

The benefit of delivering parcels with authority to leave is that the parcel will almost always be delivered on the first attempt. This means that the receiver doesn't have to organise a redelivery or collect the parcel from a local collection point.

Free signature on delivery

Sendle includes the option to get a free signature on delivery for all parcel sizes above 1kg. As 500g satchels typically fit into post boxes, you cannot opt for a signature on delivery for this size (you can get around this by booking your 500g satchels as a 1kg parcel).

For more information about sending parcels, have a look through these articles:

Get instant support with the Sendle Toolbox

If something goes wrong with your delivery or you need to make a change to your order, use the tools in the Manage Parcel section on the parcel tracking page.

Access Support Tools
You will need your Sendle reference number
to access your parcel's tracking page.

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