Can the parcel I'm sending be left unattended?

We automatically set parcel delivery as 'authority to leave' (ATL) to ensure a smooth delivery experience for the receiver.

This article will explain more about authority to leave.

What is ATL?

Sendle parcels are automatically booked as authority to leave. When you give Sendle authority to leave, you’re giving the delivery driver permission to leave the parcel at the receiver's address without a signature when the parcel is delivered (as long as it’s safe to do so). 

The benefits

The benefit of delivering parcels with authority to leave is that the parcel will almost always be delivered on the first attempt. This means that the receiver doesn't have to organise a redelivery or collect the parcel from a local collection point.

Add delivery instructions

We recommend adding short, specific and helpful delivery instructions to your Sendle order, which the driver may reference when delivering the parcel.

Unfortunately, the system doesn’t allow changes to the delivery instructions once the parcel has been picked up. 

If there’s a problem with the delivery address, these articles will cover what to do if the driver can’t deliver or the receiver can’t find the parcel once it’s been delivered.


For more information about sending parcels, have a look through these articles:

Get instant support with the Sendle Toolbox

If something goes wrong with your delivery or you need to make a change to your order, use the tools in the Manage Parcel section on the parcel tracking page.

Access Support Tools
You will need your Sendle reference number
to access your parcel's tracking page.

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