How to give clear delivery instructions

Delivery instructions are used (and encouraged!) to help the delivery driver leave the parcel in the most convenient location. 

We’ll show you how to give good delivery instructions for your next Sendle order:

Make instructions super clear

It is best to keep delivery instructions short (under 40 characters), simple and clear when you book an order with Sendle.

They could include things like:

  • Choosing authority to leave or 'leave with reception' from the drop down menu
  • Typing in 'leave behind pot plant at front door'

Heads up: signature on delivery isn't a service we currently offer.

When there are no instructions… 

If there isn't any clear instructions or it's not safe to leave the parcel at the receiver's address, the driver may not be able to complete the delivery. 

This means they will need to either redeliver the parcel, or drop it off at a local collection point. 

Here are some helpful articles if this happens to you:

Get instant support with the Sendle Toolbox

If something goes wrong with your delivery or you need to make a change to your order, use the tools in the Manage Parcel section on the parcel tracking page.

Access Support Tools
You will need your Sendle reference number
to access your parcel's tracking page.

Can't find what you're looking for?

Contact us