COVID-19 update: Sendle continues to deliver! Find out what we are doing to ensure your shipments are delivered reliably and safely.

Sendle Cover Policy outline

This article will help you to understand Sendle's cover policy. 

Policy outline

  • Sendle includes cover for loss on all eligible parcels whether domestic or international for no extra charge.
  • Sendle will cover the sales price of replacing lost goods up to the policy limits $300 (this does not include GST). 
  • To make a claim, you must be a Sendle customer and have created the delivery order from your account (you cannot claim cover as the recipient of a parcel if you did not create the order).

Claiming requirements:

  1. Your parcel does not contain any goods listed here.
  2. The parcel has been lost in transit: that is, it was lost after it was scanned as picked up, and before it was scanned as delivered.
  3. The parcel has been declared as lost by the Sendle team.
  4. You must have made the initial enquiry no more than 20 business days since the last date in the delivery ETA range.
  5. Documents proving the value of the item. 
  6. You cannot claim cover if your parcel is also covered by a third-party cover provider and have already filed a claim with them. 

Learn more about making a claim

Damaged cover

It is important to know that Sendle's cover policy cannot cover damaged parcels. If you require cover for damaged items, you can arrange this separately.  

You might also be interested in these articles:


Can't find what you're looking for?

Contact us