COVID-19 update: Sendle continues to deliver! Find out what we are doing to ensure your shipments are delivered reliably and safely.

Operating hours

The best part about Sendle is that you can manage most things straight through your dashboard. It’s easy, fast and transparent – meaning you have access to everything at your fingertips.

But we know that sometimes you just need to speak with a real human. This article will help you understand when the people behind Sendle are available to help.

First stop: your dashboard

You can create an order with Sendle anywhere, and at any time of the day because Sendle is all online. Same goes for any of the features and tools in your dashboard.

The Sendle Toolbox

Your Sendle Toolkbox helps you manage your parcel through the dashboard. It’ll help you keep track of orders, change details and lodge requests. Find out more here.

Customer support

Sendle's Customer Happiness team are available 24 hours a day, from 9am Monday to 5pm Friday AEST.

You can search our help articles or get in touch at any time of day and we’ll get to it as soon as we can.

Business support

Sendle's business team are available Monday to Friday 9am-5.30pm AEST. We’re the team to go to if you wanna talk all things biz!

Delivery partner operating hours

Our delivery partners typically pickup and deliver parcels Monday to Friday from 8am to 6pm. However, parcels won’t be picked up or delivered during public state holidays.

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Get instant support

If something goes wrong with your delivery or you need to make a change to your order, use the Sendle Toolbox on the parcel tracking page.

Access Support Tools
You will need your Sendle reference number.

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