Packaging guidelines

Our motto for perfecting packaging is: well packed, arrive intact! 

Because even though knocks and bumps are an expected part of the delivery, we want your parcel to arrive in perfect condition just as much as you do. 

At this stage, Sendle doesn’t supply any packaging. But the good thing about that means you can take advantage of bulk-buying the type of packaging you prefer! (We recommend having a look online or checking out your local office supplier.)

Avoid heartache and follow our 5-step guide for perfect packaging:

  1. Double box your products: place one container inside another with cushioning material (such as scrunched up newspaper) in between the two. It might feel like overkill, but you’ll thank us later when sending fragile items.
  2. Your packaging materials need to be tough and strong as you want a nice hard shell for your products to travel in.
  3. Fill empty space to keep things in place and prevent rattling. Silence is golden. 
  4. Seal it shut with strong tape.
  5. Don't substitute secure packaging for 'fragile' or 'handle with care' stickers. Machines can't read these stickers (not yet, anyway…)

If you’re sending fragile items

If your parcel is particularly fragile, sharp or contains crushable items, please do this in addition to the above:

  1. Double-box your parcel (placing one container inside another with a cushioning material such as scrunched up newspaper).
  2. Pad each item separately with bubble/foam wrap, tissue paper or newspaper.
  3. Pay special attention to the corners, edges and bits that stick out. 
  4. Use strong rigid material larger than the object to minimise chances of crushing if it is a photo or drawing etc.
  5. Mark with appropriate labels (for example: write ‘contains glass’, ‘this way up’). 

If you’re sending internationally

This one is really important: don’t use any transparent packaging – we won’t be able to transport it! 

Using Australia Post or DHL branded packaging

For all domestic and international deliveries, we don’t recommend sending parcels in Australia Post or DHL branded packaging. This is for a few reasons:

  • It can be confusing for our service providers who come by to collect from you.
  • It can also be confusing for depot and warehouse workers sending your parcels.
  • Parcels with Australia Post or DHL branding will be returned to the sender because they’ll be assumed to be mistakenly collected.

We get it. Sometimes you just don’t have any other types of packaging available, other than those mentioned above. 

Don't worry about it too much – we recommend turning the Australia Post satchel inside out, which should help with hiding any confusing logos.

Don’t use these!

We can’t transport parcels packaged only in:

  • Plastic bags
  • Bubblewrap
  • Anything else transparent!
  • Fragile stickers instead of proper packaging 

Keep these in mind

  • If your parcel contains liquids, is sharp, or could damage other parcels in any way then it is your responsibility to ensure that the packaging prevents damage to other parcels (check this article on what you can’t Sendle!)
  • Sendle does not offer compensation or cover for damaged parcels (it’s your responsibility to make sure the parcel is appropriately packaged)
  • Want to become a labeling extraordinaire? We’ve got you covered!

Now you’re ready to send from your Sendle dashboard! 

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