Your Sendle Account
When you create a Sendle account, the privacy setting is defaulted to private. Your information will only become public if you change the setting to public. Your account can only be accessed with your user ID and password.
In order to create a Sendle account we require your email address, and a password. You may choose to include additional information in your account, and if you do it will be kept private to the account holder.
You may choose to link a social media account to your Sendle account.
Once you are a Sendle account holder, you may include third-party information into your personal contact list. All contact lists remain private to you, in the same way that your email contact list remains personal to you. Where an account has multiple Users, all users attached to the account will have access to the contact list.
Sendle has formed partnerships where Sendle customers can access rewards or benefits of our benefits partners. We will collect information voluntarily from you (such as membership numbers) so that we can facilitate any benefits or rewards for you.
Use and disclosure
Sendle uses your personal information first and foremost to provide our services to you. Other purposes for which we may use personal information include:
(i) to improve customer service,
(ii) to advertise and promote our services to users, including events, new features and competitions; and
(iii) for marketing and promotional activities, including those conducted by our reward partners.
You are able to unsubscribe from our newsletters at any time. Sendle does not sell, or rent any of your personal identification information to others. We will not disclose your personal information to any third-parties other than when required by law or set out in this privacy statement. Sendle does not disclose information outside of Australia, other than to international hosting providers or for the purposes of delivering a parcel, which is only with your consent.
Your banking information
We use a third-party provider to process payments, which will require you to provide your banking information directly to them. Sendle does not store any credit card information.
If you link a delivery address to your account, it will only be available to other users if you provide them with your contact details, Sendle ID or provide them with consent on request.
The following information will be disclosed on the label of a package being sent:
- Sender’s name, address and instructions
- Receiver's name, address and instructions
- Size and user reference.
Sendle uses third party delivery providers to deliver packages, who will have access to the information on the package label, for the sole purpose of delivering the package. Delivery Providers may also have access to the phone number of the person receiving the package. If you include a personal message with your package, the message will not be visible on the package label.
Details of an order can only be seen by the sender and receiver by logging into an account, or through a personalised, encoded URL.
Multiple account users
If you attach more than one user to your Sendle account, all users on the account will be able to view each other’s orders.
We will disclose certain information to our benefits partners so that you may obtain any benefits available to you. This information varies between our benefits partners but includes information such as account or membership numbers, your name, and your use of Sendle's service. We will also share aggregate information with our benefits partners so that we can monitor our relationship with them.
Storing your information
We will hold your information for as long as you authorise us by maintaining an active account or remaining on our mailing list. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information and order information stored via our Site. While Sendle takes precautions to secure your data, if there is a security issue we will alert you of this fact.
If an account is deleted we'll still need to hold on to some information about past orders for our own records.
Non-personal identification information
We may collect non-personal identification information about you whenever you interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about your means of connection to our Site, such as the operating system and the Internet service providers you use and other similar information.
Web browser cookies
You may find content on our Site that links to the sites of other third parties. If you access linked sites, you do so at your own risk. We do not operate or control these third party sites and we are not responsible for their content, operation, privacy, accuracy or security policies.
Access, correction and complaints
It is important that your information is accurate at all times so we ask that you notify us of any changes that arise. If you would like access to your information please put your request in writing via our support contact form to:
The Privacy Officer, Sendle Support
If you wish to make a complaint about our treatment of your personal information please put your concerns in writing to The Privacy Officer as above. We will respond to your concern within 30 days.