How Sendle refunds work

This article will help you understand how to cancel a parcel before payment is made as well as how our refund process works.

Cancel your order

If you don’t need the parcel to be shipped with Sendle anymore, you can cancel it from your dashboard before pickup. 

The order will disappear from the invoice and you won’t be charged for that order when payments are collected. 

How Sendle refunds work

  • We use Stripe to process any refund payments into bank accounts
  • You’ll receive the funds back into your bank account within approximately 5-10 business days after the date of the refund submission – it’ll appear in the form of a ‘reversal’ on your transaction history
  • The refund will appear on your Sendle invoice for the billing cycle (and recorded in your dashboard under payment history)

What if the refund is unsuccessful?

If your refund hasn't shown up after 10 business days, please get in touch with our support team and we'll track it down for you (this is very rare and should only happen if the card has expired).


You might also find these articles about payments helpful:

Get instant support with the Sendle Toolbox

If something goes wrong with your delivery or you need to make a change to your order, use the tools in the Manage Parcel section on the parcel tracking page.

Access Support Tools
You will need your Sendle reference number
to access your parcel's tracking page.

Can't find what you're looking for?

Contact us