Pickup, drop off and delivery explained

Sendle collects your parcel directly from your door – no waiting in line and no wasted time! Great news for busy business owners.

This article will explain how pickup, drop off and delivery works with Sendle. 

How pickups work

  • When you book with Sendle, you can select your preferred pickup day.
  • We’ll send the pickup request to the driver's scanner with all the information you’ve provided (you can select up to three days ahead)
  • On the pickup day, the driver will add your pickup to their route for that day
  • For your first send, you will need to enter your pickup address and provide pickup instructions to help the driver find you or your parcel when they arrive
  • We’ll save this information for future pickups, but you can always change it on-the-fly if you need to
  • International pickups work a little differently, but we’ve covered it in this article

How drop offs work

You can drop off your parcels when and where you like from our national network of locations (there’s over 900 of them!). These include lots that are open 24 hours, 7 days a week (like news agencies and pharmacies). We’ve popped more info into this article. 


  • Once the parcel is picked up, it makes its way through the network using a ‘hub and spoke’ delivery model (more on that here) to get to its final destination
  • The delivery driver will follow the instructions on the parcel to complete the delivery
  • If the driver can’t deliver it on the first try, they will leave a card to organise a redelivery or they’ll take it somewhere nearby (such as a news agency) for the receiver to collect at their convenience
  • When the parcel is scanned as delivered, the sender will receive a notification by email (you can also rate your experience so we can make our service better every time)

Manage your parcel along the way

The easiest way to manage the parcel from pickup to delivery is to use the Sendle Toolbox (this is a set of tools available in your dashboard). 

Here’s why it’s great: 

  • No need to type us out an email and wait for a response
  • It’s been designed as a quick and easy way for you to manage the delivery, like pickup instructions, rescheduling or parcel investigations
  • The tools are also available for the receiver if you have included the email address of your customer in the booking

Related articles:

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Get instant support with the Sendle Toolbox

If something goes wrong with your delivery or you need to make a change to your order, use the tools in the Manage Parcel section on the parcel tracking page.

Access Support Tools
You will need your Sendle reference number
to access your parcel's tracking page.

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