If you're looking for help from the Sendle team, you have a few options. Below, we explain how to access helpful information, troubleshoot common issues and contact the team if you need parcel specific help or have questions regarding using Sendle for your business.
Helpful information
If you need information on the Sendle service, including pricing or technical help, please first Search in the Sendle Help Center. It is a goldmine!
Solve common issues
There is an entire section of the Sendle Help Center dedicated to helping you solve common issues.
Help with a parcel delivery or account inquiries
For help with a late or missing parcel, rescheduling and redeliveries, use the dedicated tools on your parcels tracking page. Find out more about the Sendle Toolbox
For any other parcel delivery or account questions please contact the Sendle support team.
Include as much information as you can, including the 6-digit Sendle reference, so that we can help you swiftly. At the moment, Sendle offers customer support via email. If you haven't already, please check out our FAQs - they are a great source of knowledge.
Our Support opening hours are Monday to Friday 9am-5pm AEST.
New business customers
If you are looking to use Sendle for your business please contact the Sendle business team. They will get back to you shortly.