COVID-19 update: Sendle continues to deliver! Find out what we are doing to ensure your shipments are delivered reliably and safely.

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If you need information about Sendle services, including pricing or technical help, try searching in the Sendle Help Center. It's a goldmine!

Help with a parcel delivery or account inquiries

For help with a late or missing parcel use the dedicated tools on your parcel tracking page. Find out more about the Sendle Toolbox  

Chat with us - Chat is available 24 hours a day, from 9am Monday through to 5pm Friday AEST. Click the chat icon at the bottom right hand corner of this page (or click here if you are in the dashboard) to chat with our team.

Write to us - If you’d rather send us a message, please fill out the form here. You can expect a reply within two days. We are here to help Monday through Friday.

Include as much information as you can, including the 7-character Sendle reference, so that we can help you swiftly.  

New business customers

If you are looking to use Sendle for your business please contact the Sendle business team. They will get back to you shortly.


Get instant support

If something goes wrong with your delivery or you need to make a change to your order, use the Sendle Toolbox on the parcel tracking page.

Access Support Tools
You will need your Sendle reference number.

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