COVID-19 update: Sendle continues to deliver! Find out what we are doing to ensure your shipments are delivered reliably and safely.

Contact us

If you're looking for help from the Sendle team, you have a few options. Below, we explain how to access helpful information and contact the team if you need parcel specific help or have questions regarding using Sendle for your business. 

Helpful information

If you need information on the Sendle service, including pricing or technical help, please first Search in the Sendle Help Center. It is a goldmine!

 

Help with a parcel delivery or account inquiries

For help with a late or missing parcel, rescheduling and redeliveries, use the dedicated tools on your parcels tracking page. Find out more about the Sendle Toolbox 

For any other parcel delivery or account questions please contact the Sendle support team

Include as much information as you can, including the 6-character Sendle reference, so that we can help you swiftly. At the moment, Sendle offers customer support via email. 

Our Support opening hours are Monday to Friday 9am-5pm AEST.

New business customers

If you are looking to use Sendle for your business please contact the Sendle business team. They will get back to you shortly.

Get instant support

If something goes wrong with your delivery or you need to make a change to your order, use the Sendle Toolbox on the parcel tracking page.

Access Support Tools
You will need your six-character Sendle reference number.

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