Hide my pickup address

If you want to keep your address details private on the order label and tracking information of parcel's you're sending, you can update this preference in Settings.

Keep in mind that if a parcel needs to be returned to sender, but your address is hidden, the parcel may not be able to be returned to you if the barcode or label number has been damaged.

Your details will always be printed on any return labels you create – otherwise our drivers wouldn't know where to deliver your parcels.

How to hide your details on labels and tracking pages

  1. Go to your Sendle dashboard.
  2. Go to Settings.
  3. Go to the Sending Details tab.
  4. Choose Hide sender address.
  5. Click Update details to save this new setting.

Your street address will be hidden from the receiver, and only the pickup postcode and suburb will still be visible on tracking pages and labels.

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Here are some other helpful articles for Senders:

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Get instant support with the Sendle Toolbox

If something goes wrong with your delivery or you need to make a change to your order, use the tools in the Manage Parcel section on the parcel tracking page.

Access Support Tools
You will need your Sendle reference number
to access your parcel's tracking page.

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