Add my business’ branding to tracking emails

By adding your business’ logo or profile picture to your account settings, your receiver will immediately recognise your company in all of the tracking pages and emails that are sent to them.

Here’s how you set your logo as your profile image in your account settings:

  1. Head to your account settings tab.
  2. Click 'choose file' and pick one from your desktop (check out the image requirements below!).
  3. Hit 'Save' to update the image on your account.
  4. Hooray! Now this image will appear in tracking emails and on your dashboard. 

If you don’t have a logo or profile picture on your account, your profile picture will appear as a coloured chevron in the tracking emails. If you send a parcel to someone who has added their profile picture or logo, this will appear in your account next to the order (instead of a coloured chevron). 

Here’s what it’ll look like:


Here are the image requirements for Sendle account profile images:

  • Minimum Size: 150 x 150px 
  • Optimal aspect ratio: 1:1
  • File types: JPG, PNG or GIF
  • File size: Images files can’t be larger than 2MB
  • Minimum resolution: 72dpi

Your logo will appear in the tracking emails (beside your business name) and look like this:


Need a hand with other business settings for your Sendle account? These articles might help:

Get instant support with the Sendle Toolbox

If something goes wrong with your delivery or you need to make a change to your order, use the tools in the Manage Parcel section on the parcel tracking page.

Access Support Tools
You will need your Sendle reference number
to access your parcel's tracking page.

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