The parcel couldn't be delivered - I'm the sender

Sometimes the driver can’t deliver a parcel because the delivery address was incorrect, no one was home, the property wasn't safe to access or the driver deemed it unsafe to leave the parcel unattended.

This article will explain what happens if we are unable to deliver the parcel.

Check the tracking page

If there’s a problem and the parcel couldn’t be delivered, we will update the tracking page with all the information we have about what the problem is and how to get the parcel delivered successfully.

  • Go to your Sendle dashboard 
  • The receiver can click on the tracking link in the email they received (if you used their email address when booking), or by visiting and entering the parcel reference number

If we tried to deliver but no one was home

If the driver attempted delivery but no one was home, or it wasn’t safe to leave the parcel unattended (or it wasn't safe for the driver to access), here's what will happen:

  1. The driver will leave a card and scan the parcel if it’s available for redelivery. We will usually attempt delivery twice.
  2. The receiver will get an email notification (if their email address was used for the original booking).
  3. The receiver will follow the instructions and book a redelivery.
  4. If it’s not booked for redelivery within five days, the parcel will be returned to you (the sender). 

If there was an issue with the delivery address

Sometimes the driver is unable to deliver because there was a problem with the delivery address or the driver can’t access the property. 

If that’s the case, we recommend:

This is important!

If we don’t hear from you within five days, the parcel will be returned to the sender. If that’s the case, all information will be published on the tracking pages, so you can monitor the parcel’s journey. 

You might also like to check out:

Get instant support with the Sendle Toolbox

If something goes wrong with your delivery or you need to make a change to your order, use the tools in the Manage Parcel section on the parcel tracking page.

Access Support Tools
You will need your Sendle reference number
to access your parcel's tracking page.

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