Sendle’s Price Guarantee Terms & Conditions


Sendle guarantees that you can send your 500g, 1kg/4L, 3kg/12L, 5kg/20L, 10kg and 25kg parcels to Sendle’s same-city and national zones for less than standard Parcel Post rates. 

What is it?

If the standard Parcel Post rate is cheaper than Sendle's same-city or national zone price for a 500g, 1kg/4L, 3kg/12L, 5kg/20L, 10kg and 25kg parcel… we will beat the price. 

How do I claim the guarantee?

To claim the guarantee, please send us a link to published standard Parcel Post pricing lower than Sendle for your500g, 1kg/4L, 3kg/12L, 5kg/20L, 10kg and 25kg parcel within our same-city or national network.

You can send this link to us via our normal support form and we will beat the price for you, by refunding the difference you have overpaid. Please note that this guarantee can only be claimed within 5 business days after you have sent a parcel.

How does Sendle calculate the pricing for the guarantee?

The guarantee is based on Sendle Standard prices compared to published standard Parcel Post rates. On average, Sendle Standard rates are over 15% cheaper than Parcel Post standard rates. Our Premium rates are even cheaper still ($1 extra off per parcel), sometimes even 71% cheaper overall.

Please see the further Terms and Conditions below

  • The Guarantee: The Sendle Price Guarantee only applies for 500g, 1kg/4L, 3kg/12L, 5kg/20L, 10kg and 25kg parcels sent within our “Same City” and “National” parcel destinations compared to the latest standard Parcel Post rates, published 6 September 2021.
  • The Guarantee excludes fuel surcharges.
  • Parcels sent to our “Remote” or “International” destinations are not covered by this guarantee.
  • We will not price match on a previously sent parcel. Any specially negotiated, bulk, corporate or eParcel rates are not eligible for our Price Guarantee.
  • The Sendle Price Guarantee cannot be combined with any other Sendle or Parcel Post discount or offer.
  • Parcel Post is a trademark of the Australian Postal Corporation which is not associated with this offer. “Post without the office” is a trademark of Sendle Pty Ltd.
  • This guarantee came into effect on March 29, 2018
  • We reserve the right to amend or add to these T&Cs.


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Get instant support with the Sendle Toolbox

If something goes wrong with your delivery or you need to make a change to your order, use the tools in the Manage Parcel section on the parcel tracking page.

Access Support Tools
You will need your Sendle reference number
to access your parcel's tracking page.

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