Claiming Sendle's 2-Day Delivery Guarantee

If your parcel wasn’t delivered within 2 days of the estimated delivery window (and you are eligible for Sendle’s 2-Day Delivery Guarantee), you may want to submit a claim for that parcel.

This article will show you how to claim the 2-Day Delivery Guarantee.

(Pssst: If you want to know what Sendle's 2-Day Delivery Guarantee is, this article is probably the one you’re after.)

Step 1

If you are unsure whether or not your parcel is covered by Sendle’s 2-Day Delivery Guarantee, check out our Terms and Conditions here.

Step 2

If you’re covered, collect the following details:

  • The Sendle order reference for the delivery (for example: S3NDL3)
  • Proof that your customer claimed the guarantee against you (for eBay customers, this will be a screenshot of the eBay invoice where the order was refunded) chrome_2018-07-02_08-41-22.png

Step 3

  • Fill out this form within 30 business days of parcel delivery
  • In the ‘About’ field, click I have a problem with my parcel > I am the sender> I want to file a claim for Sendle's 2 Day Delivery Guarantee
  • Don’t forget to include the collected info (mentioned above) as an attachment!

Step 4 

  • Sendle will verify that this parcel is covered by the guarantee (this may take two to three business days)
  • Once verified, you’ll get a refund to your account with the total shipping cost you paid

Here’s more on the 2-Day Delivery Guarantee:


Get instant support with the Sendle Toolbox

If something goes wrong with your delivery or you need to make a change to your order, use the tools in the Manage Parcel section on the parcel tracking page.

Access Support Tools
You will need your Sendle reference number
to access your parcel's tracking page.

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