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Claiming Sendle's 2-Day Delivery Guarantee

If your parcel wasn’t delivered within 2 days of the estimated delivery window (and you are eligible for Sendle’s 2-Day Delivery Guarantee), you may want to submit a claim for that parcel.

This article will show you how to claim the 2-Day Delivery Guarantee.

(Pssst: If you want to know what Sendle's 2-Day Delivery Guarantee is, this article is probably the one you’re after.)

Step 1

If you are unsure whether or not your parcel is covered by Sendle’s 2-Day Delivery Guarantee, check out our Terms and Conditions here.

Step 2

If you’re covered, collect the following details:

  • The Sendle order reference for the delivery (for example: S3NDL3)
  • Proof that your customer claimed the guarantee against you (for eBay customers, this will be a screenshot of the eBay invoice where the order was refunded) chrome_2018-07-02_08-41-22.png

Step 3

  • Fill out this form within 30 business days of parcel delivery
  • In the ‘About’ field, click I have a problem with my parcel > I am the sender> I want to file a claim for Sendle's 2 Day Delivery Guarantee
  • Don’t forget to include the collected info (mentioned above) as an attachment!

Step 4 

  • Sendle will verify that this parcel is covered by the guarantee (this may take two to three business days)
  • Once verified, you’ll get a refund to your account with the total shipping cost you paid

Here’s more on the 2-Day Delivery Guarantee:


Get instant support

If something goes wrong with your delivery or you need to make a change to your order, use the Sendle Toolbox on the parcel tracking page.

Access Support Tools
You will need your six-character Sendle reference number.

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