It can be tricky to organise a day where you’ll be home to wait for a courier to pick up your parcel. But what if we told you… you could take your parcel to a drop-off location and allow more flexibility in your day? Game-changer.
With Sendle, you can drop off your parcels when and where you like from our national network of locations. These include lots that are open 24 hours, 7 days a week (like BP petrol stations, news agencies, and pharmacies).
Please note that in order to use our drop-off service, your location still needs to be part of our pickup network.
Here’s why it’s cool:
- Fits in with your busy schedule
- Drop off the same day you book
- Extended opening hours (because many are open 24/7)
- It doesn’t cost you any extra $$
How to book the Sendle drop off service:
- Select ‘drop off’ rather than ‘pickup’ when booking a parcel delivery.
- Print off your label and attach it to your parcel.
- Drop the parcel off at any one of the locations in the delivery network (there’s over 900 of them – check the location map here!).
- Then it’ll be scanned and accepted into the system where you can track it from your dashboard.
This animation will run you through how to set it up:
Have more questions about Sendle’s drop-off function?
No worries. We’ll do our best to answer some of the most common questions below:
Can I drop off my parcel at a depot?
No, our drop-off locations are powered by HUBBED – a network of news agencies, retail stores, petrol stations, and the like who will accept Sendle parcels for pick up.
What is a HUBBED drop-off location?
A national network of parcel drop-off locations including retail stores with many open 24 hours, 7 days a week, BP Petrol stations, news agencies, and pharmacies.
Do I have to drop off at my closest location?
It is possible that you have many nearby drop-off locations, so to allow flexibility in your schedule, you can drop them where it suits you best, even if it’s not the very closest location to your address.
My local drop-off location was closed when I arrived.
We’ll help you sort it out. Just contact the Sendle customer service team at sendle.com/help
Are there limitations on the types of parcels I can drop off?
Yes, drop-off locations can accept any parcels up to Sendle's 'Carry-on' size (that's up to 10kg and 40L). Additionally, the longest side of any parcel cannot be bigger than 96cm.
What do I do if I have more than one parcel to drop off?
If you have an order that contains multiple packages, you will need to create separate labels for each parcel. This will ensure every parcel can be scanned and tracked. Keep in mind that duplicate or previously used labels will be rejected at drop-off locations, and there is a maximum of 20 parcels per booking.
Can someone else drop off my parcel?
Sure, anyone can drop off a parcel that has been booked for drop-off.
I do not have a printer to print my label, can I print it at drop-off?
No, drop-off locations don’t have the ability to print off labels and will not accept parcels without a label displaying the barcode for scanning. We’ve got a guide to preparing your label here!
I’ve run out of packaging, do the drop-off locations supply packaging?
At this stage, neither Sendle or our HUBBED drop-off locations stock packaging, but you can pick some up from your local office supply stores or online.
My Sendle parcel pickup was missed, can I drop it off?
Unfortunately not. We can only accept parcels that have been booked as drop-off parcels. If you'd like to drop it off instead, cancel your Sendle order (it gets refunded automatically) and create a new one. And don’t forget to remove the old label and attach the new label to the parcel!
Can I drop off any Sendle parcel at a drop-off location?
Only parcels that have been booked via the order form as a drop-off parcel can be accepted at HUBBED drop-off locations.
Can I drop off an international parcel?
At this stage, international parcels booked via Sendle can’t be dropped off.
Can I use drop-off with the CSV batch upload tool or with other shipping platforms?
Not at the moment. At this stage, you will have the book the orders individually on your sendle.com dashboard.
Is Drop off available via Sendle API?
Yes, it is! You can read more about our API here.
Can I order drop-off parcels with the Sendle dashboard integrations such as Shopify, eBay, or Woocommerce?
Yes! The Sendle dashboard integrations can book drop-off parcels if you are in a location that can access the drop-off network.
What happens if my parcel is returned to sender after I have dropped it off?
The parcel will be returned to the sender's address on the label.
How far in advance can I book a parcel for drop-off?
Up to two weeks in advance.
When I select drop off in the order form, it says that it is unavailable for my area.
Will I receive a confirmation when I drop off my parcel?
Your Sendle tracking page will update shortly after your parcel is scanned at the drop-off location.
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