COVID-19 update: Sendle continues to deliver! Find out what we are doing to ensure your shipments are delivered reliably and safely.

Update my Sendle account details - I’m the receiver

Want to update your account details with Sendle? No worries.

This article will let you know how to change your personal information, pickup address, password, API and even your payment and plans.

How to change your personal details

  1. Login to your dashboard.
  2. Go to the Settings page.
  3. Click on the ‘General’ tab from the top menu.
  4. Update your name, email, phone number and timezone.

How to change your password

  1. Login to your dashboard.
  2. Go to the Settings page.
  3. Click on the ‘Password tab from the top menu.
  4. Enter your old password and then the new one.
  5. Click the ‘Change password’ button.

How to change your pickup address

  1. Login to your dashboard.
  2. Go to the Settings page.
  3. Click on the ‘Pickup’ tab from the top menu.
  4. Update your address details and pickup instructions.
  5. You can also click the box to hide your pickup address.
  6. Make sure you’ve ticked the box agreeing to the Dangerous Goods declaration too!

How to check your Sendle account plan

The Plan tab contains downloadable PDF files for all domestic and international plans. 

Can’t remember what Sendle plan you’re on or want to upgrade? Here’s how:

  1. Login to your dashboard.
  2. Go to the Settings page.
  3. The title will show you what plan you’re currently on.
    Screen_Shot_2020-06-04_at_11.57.51.png
  4. Download or print the information about Sendle Plans from the icons.mceclip1.png
  5. If you want to update or upgrade your account plan, get in touch with our support team.
    - in the field 'About' select 'I have a question about using Sendle' > 'About managing my account and plan' > 'Change account plan'
  6. You can see the full account plan overview here
  7. If you don't meet the minimum required volume your account automatically gets downgraded.

How to update your billing information

The Payment tab is useful for saving a record of your billing contact information and linking your Velocity Frequent Flyer account.

  1. Login to your dashboard.
  2. Go to the Settings page.
  3. Click on the ‘Payment’ tab from the top menu.
  4. Update billing contact information in the fields provided (this article will be helpful too).

 More information about Sendle accounts:

 

Get instant support

If something goes wrong with your delivery or you need to make a change to your order, use the Sendle Toolbox on the parcel tracking page.

Access Support Tools
You will need your six-character Sendle reference number.

Can't find what you're looking for?

Contact us