COVID-19 update: Sendle continues to deliver! Find out what we are doing to ensure your shipments are delivered reliably and safely.

I can’t find my delivered parcel

If you’ve noticed a ‘delivered’ tracking update on your tracking page but the parcel hasn’t actually been delivered yet, it could be because the parcel was scanned in advance by mistake. Don’t worry – the parcel will be with you by the end of the day. 

If you can’t find the parcel: Have a look around your premises. The driver could have left it somewhere safe (but not obvious) like the back door, front gate, mailbox or garage. You might even want to check with a neighbour or colleague (if it was delivered to a work address) to see if they accepted it on your behalf.

If you’re worried the parcel is missing: Launch an investigation into the parcel’s whereabouts via the tracking page ( using the Sendle reference number (eg S3NDL3R).


Get instant support

If something goes wrong with your delivery or you need to make a change to your order, use the Sendle Toolbox on the parcel tracking page.

Access Support Tools
You will need your Sendle reference number.

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