Getting your parcels delivered quickly and safely is our top priority, which is why we include a delivery estimate with every Sendle order.
This isn’t a guaranteed delivery date, but it is a calculated estimate on how long parcels like yours typically take, based on the booked route – kind of like an estimated time of arrival (ETA).
Wondering where your parcel might be?
We’ve covered the most likely scenarios in the article below:
1. If it’s still within the ETA
Just sit tight – it won’t be far away! A driver will be there soon.
In the meantime, you can track your parcel a few different ways:
- Via the simple tracking page (https://try.sendle.com/tracking) using the 6-digit reference number
- Email notifications (if the sender used your email address when making the booking)
- In the Sendle dashboard if you have a Sendle account
Keep in mind that if you’re receiving a parcel from interstate, they sometimes aren't scanned for a few days (for example a parcel travelling to Perth from Melbourne can take up to four days and it won’t get scanned between depots).
2. Then give it two business days
If it’s still within two business days since the delivery estimate, there’s no need to worry and your parcel should be there soon! If you’re getting tracking updates and the parcel is moving in the right direction, just sit back and relax. Delays are uncommon, but they can happen occasionally.
3. If the parcel is late
The good news is that in 2019, over 95% of our deliveries have been on time. When it comes to late parcels, almost all are delivered within two business days of the delivery estimate. If you’re still getting tracking updates, just sit tight – the parcel should be there soon!
Launch an investigation
If you haven’t had a tracking update in a few days and it’s been over two days since the estimated delivery date, you can launch an investigation with our team via the Sendle Toolbox (which sits in your Sendle dashboard).