COVID-19 update: Sendle continues to deliver! Find out what we are doing to ensure your shipments are delivered reliably and safely.

The parcel I'm receiving is late

If your parcel is running a little late, don’t worry. Parcels are usually delivered within 2 days of the delivery estimate.

You can check the parcel’s ETA on the tracking page ( using the 6-character reference number (eg S3NDL3) if the sender gave you that info. You’ll get real-time updates on your parcel’s movements and if there have been any delays with delivery. 

If you need to arrange redelivery: You can do that via the tracking page too (just follow these steps).

If you’re worried the parcel is missing: Launch an investigation into the parcel’s whereabouts via the tracking page ( using the 6-character reference number (eg S3NDL3).

Get instant support

If something goes wrong with your delivery or you need to make a change to your order, use the Sendle Toolbox on the parcel tracking page.

Access Support Tools
You will need your six-character Sendle reference number.

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