The parcel I'm receiving is late

If your parcel is running a little late, don’t worry. Parcels are usually delivered within 2 days of the delivery estimate.

You can check the parcel’s ETA on the tracking page ( using the Sendle reference number (looks a little something like this: S3NDL3R) – if the sender gave you that info. You’ll get real-time updates on your parcel’s movements and if there have been any delays with delivery. 

If you need to arrange redelivery: You can do that via the tracking page too (just follow these steps).

If you’re worried the parcel is missing: Launch an investigation into the parcel’s whereabouts via the tracking page ( using the Sendle reference number (eg S3NDL3R).

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Get instant support with the Sendle Toolbox

If something goes wrong with your delivery or you need to make a change to your order, use the tools in the Manage Parcel section on the parcel tracking page.

Access Support Tools
You will need your Sendle reference number
to access your parcel's tracking page.

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