What does Authority to leave mean?

If no one will be at the delivery address when the parcel is scheduled for delivery (or you’re expecting a 500g satchel sized parcel), you can give the driver permission to leave the parcel unattended. 

We call this ‘authority to leave’ and we’ll explain more about it in this article.

What is Authority to Leave?

When a sender or receiver gives Sendle 'authority to leave' (ATL), they’re giving the delivery driver permission to leave the parcel at the delivery address without a signature when the parcel is delivered (as long as it’s safe to do so). All 500g satchels are automatically assigned authority to leave.

The benefits

The benefit of delivering parcels with authority to leave is that the parcel will almost always be delivered on the first attempt. This means you won’t have to organise a redelivery or collect the parcel from a local collection point.

What if the parcel has ‘signature on delivery’?

If the driver wasn’t able to deliver your parcel, you can request a redelivery and change it from ‘signature on delivery’ to ‘authority to leave’.

For more information about tracking parcels, have a look through these:

Get instant support with the Sendle Toolbox

If something goes wrong with your delivery or you need to make a change to your order, use the tools in the Manage Parcel section on the parcel tracking page.

Access Support Tools
You will need your Sendle reference number
to access your parcel's tracking page.

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