The parcel I’m sending hasn't arrived yet

Getting your parcels delivered quickly and safely is our top priority, which is why we include a delivery estimate with every Sendle order. 

This isn’t a guaranteed delivery date, but it is a calculated estimate on how long parcels like yours typically take, based on the booked route – kind of like an estimated time of arrival (ETA). 

Wondering where your parcel might be? 

We’ve covered the most likely scenarios in the article below: 

1. If it’s still within the ETA

Just sit tight – it won’t be far away! A driver is working hard to get it to its destination soon. You can track your parcel on your dashboard.

If you’re sending a parcel interstate, they sometimes aren't scanned for a few days (for example a parcel travelling to Perth from Melbourne can take up to four days and it won’t get scanned between depots). 

2. Then give it two business days

If it’s still within two business days since the delivery estimate, there’s no need to worry and your parcel should be there soon! Delays are uncommon, but they can happen occasionally.  

The good news is that in 2019, over 98% of late parcels are delivered within two business days of the delivery estimate! 

3. If the parcel is late

If it’s been more than two business days since the delivery estimate date, the quickest and easiest thing to do is:

Check with the receiver

In most cases, parcels get delivered on time but there might just be a scanning delay. This can happen if a scanner is broken, a parcel has been transferred to a local third-party agent to complete the delivery, or if one of our delivery partners has hired extra drivers who do not have scanners.

First, we recommend checking with the receiver to see if they got the parcel. Do this before you launch an investigation with the support team, because in our experience, most cases are more easily resolved this way.  

If there are recent tracking updates:

If you’re still getting tracking updates and the parcel is moving in the right direction, it should be delivered soon! No need to launch an investigation. 

Launch an investigation

If it’s been more than two days since the estimated delivery date, you can launch an investigation with our team via the Sendle Toolbox (which sits in your Sendle dashboard) and we will do our best to locate your parcel. 

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