COVID-19 update: Sendle continues to deliver! Find out what we are doing to ensure your shipments are delivered reliably and safely.

The parcel I’m sending is late

Check your parcel’s ETA on the parcel’s tracking page in your dashboard.

This is where you’ll be updated on the parcel’s movements and if there’s been any issues. If the receiver needs to arrange a redelivery, they can do that via the tracking page too (the steps in here will be helpful).

Has it been over 2 business days since the delivery estimate? 

  1. Launch an investigation from your Sendle dashboard – you can also check there isn’t already an investigation in progress.
  2. Scroll down to the section called ‘Manage parcel’ and click on ‘Late parcel enquiry’.
  3. Fill out the details and launch an investigation. We’ll get onto the case!

Already lodged an investigation? Just keep an eye on your tracking page for real-time updates. You don’t need to do anything else – we’ll have the results of the investigation back to you within 7 business days. Yep, this is part of your Sendler rights.

Depending on the outcome of your parcel’s investigation and your eligibility, you may be able to submit a claim for cover from the parcel’s tracking page in your dashboard. 

From there, we’ll get in touch with you about the cover claiming process.

 

Get instant support

If something goes wrong with your delivery or you need to make a change to your order, use the Sendle Toolbox on the parcel tracking page.

Access Support Tools
You will need your six-character Sendle reference number.

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