The label isn’t scanning

It’s pickup day and you’re excited about sending your parcel out into the big wide world. You’ve followed our labeling and packaging guidelines to a T, so everything should be smooth… 

But what if the label isn’t scanning when the driver arrives to pick it up?

If you’ve labeled your parcel correctly but it doesn’t scan, this article will help you figure out what’s wrong.

First off, check to see if:

  • The printer’s head is dirty or damaged – try cleaning the printer and reprint the label
  • The barcode has been resized by accident – check your printer settings (making sure the label is not resized) and then reprint the label
  • The barcode is smudged or damaged – you’ll definitely need to reprint the label
  • The order has been cancelled – no worries, just log in to your dashboard, rebook the order and print a new label
  • The driver’s scanner is broken – if this is the case, the driver will usually still take the parcel and the tracking will update once it gets scanned at the depot 

The good news is that if your parcel does not scan, the driver will usually take the parcel, but you may not get any tracking updates if it is not their scanner that is the problem. 

That’s why it’s still worth trying the troubleshooting options above, because the driver may refuse to take the parcel until the problem is resolved (and it’s at their discretion).  

These might be useful too:

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