Sendle for eBay Label Platform

How to print your Sendle label directly from your eBay account

As an eBay customer, you can print your parcel labels directly from your eBay dashboard – no need to log in to the Sendle dashboard. 

This article will cover everything you need to know about Sendle for eBay Label Platform,  making sending parcels a breeze.

How does it work?

Sendle offers both pickup and dropoff, and both services are free and included in the shipping price. 

Locations

Even though Sendle does send parcels internationally, at this stage the Sendle label for eBay account is only offered to Australian orders.

There are three network zones within Australia: same-city, national and remote.

Here are the full lists of our:

  • Pickup suburbs
  • National delivery suburbs (>94% of deliveries) 
  • Remote delivery suburbs (<6% of deliveries)

Maximum parcel sizes and weights

  • The longest side of any parcel cannot be bigger than 1.2m (120cm)
  • The largest volume for any parcel is 100L
  • The heaviest weight for any parcel is 25kg
  • For drop off, the maximum weight is 10kg

You can read more about our sizes and weights here

How to do Sendle pickup:

  1. Select the pickup option when creating your label within eBay (you’ll be able to select up to three days in the future).
  2. Package your parcel sufficiently (here’s some guidance on packaging).
  3. Print the label in its original form – we can’t accept handwritten labels – and stick it on the parcel (the pickup date will be on here too). For more info about labelling your parcel, jump over here.
  4. Have the parcel ready for the pickup driver on the selected pickup date (the driver will be there anytime between 8am and 6pm, unfortunately we can’t set a time and the driver can’t call in advance).

How to do Sendle drop off:

  1. Select the drop off option when creating your label with eBay.
  2. Package your parcel sufficiently (here’s some guidance on packaging).
  3. Print the label in its original form – we can’t accept handwritten labels and you can’t print it at the drop off location – and stick it on the parcel (the pickup date will be on here too). For more info about labelling your parcel, jump over here.
  4. You can drop off your parcels anywhere in our national dropoff network. These are specific locations powered by HUBBED and can include locations like: BP petrol stations, news agencies and pharmacies, many are open 24/7.

Keep in mind: you can’t drop off a parcel that has been booked for pickup. Just cancel the original label before midnight the day before and rebook with the drop off option (and vice versa).

We’ve also included lots more information about pickup, drop off and delivery here

When your parcel is traveling

How can I track a parcel I’m sending or receiving?

When booking via eBay’s Label Platform, tracking details are automatically updated in your eBay order.

What if there was no pickup or delivery scan?

If the pick-up or delivery scan is missing, Sendle will conduct a thorough investigation to confirm the pick-up and delivery date. Sendle may contact the receiver of the parcel to verify the delivery date.

What happens if my parcel is returned to sender after I have dropped it off?

The parcel will be returned to the sender address on the label.

Will I receive a confirmation when I drop off my parcel?

Your Sendle tracking page will update shortly after your parcel is scanned at the drop off location. 

Editing or cancelling an order

How do I cancel a label that hasn’t been picked up or dropped off yet?

Easy! Just click the parcel in your eBay store, 'Manage delivery with Sendle' and use the Sendle tools on the tracking page to cancel a label.

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How do I reschedule a pickup?

Click the parcel in your eBay store and use the Sendle tools on the tracking page to reschedule a pickup.

Delivery process

Sendle offers signature on delivery for free for parcels over 500g. For smaller parcels booked in a 500g satchel, it’s automatically booked with Authority to Leave. 

If you would like to have Signature on Delivery for your smaller parcel (500g and under), you will need to book it as the size up (1kg).

If something goes wrong

It’s uncommon, but sometimes things happen. In the unlikely event that the delivery process wasn’t smooth, here’s what to do:

If the parcel pickup was missed 

Delivered parcel can’t be found

Insurance

Sendle has a zero excess loss cover up to $300 for eligible parcels.
At this stage, Sendle doesn’t offer insurance for damaged parcels, but you can look into third-party providers. 
Here’s more information about the Cover Policy and eligibility requirements. 

Claim process

Here are the steps on how to file a claim:

  1. Please go to 'Postage Labels' in your eBay account to locate your Sendle parcel and click 'More Actions > Manage delivery with Sendle'.
  2. This will take you to the Sendle tracking page where you will be able to file the claim now that it's declared lost.
  3. On the "Make a Claim" section of your screen, you may click the "Start Claim" button.
  4. Please fill out all the details and attach the necessary invoices (e.g. cost price invoice & sales invoice) and submit for claims processing.

Contact Sendle

If you need to get in touch with Sendle’s support team:

  1. Click on the parcel in your eBay store
  2. Use the Sendle tools on the tracking page to contact the Sendle team

 

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