Sendle for eBay Label Platform

If you’re after info about Sendle’s eBay Integration (where your eBay orders are synced to your Sendle dashboard to book the delivery), head right this way.

This article will cover everything you need to know about Sendle for eBay Label Platform,  making sending parcels a breeze.

How does the eBay Label Platform work?

Sendle offers both pickup and drop off, and both services are free and included in the shipping price. 


Even though Sendle does send parcels internationally, at this stage the Sendle label for eBay account is only offered to Australian orders.

There are three network zones within Australia: same-city, national and remote.

Here are the full lists of our:

Maximum parcel sizes and weights

  • The longest side of any parcel cannot be bigger than 1.8m (180cm)
  • The largest volume for any parcel is 100L
  • The heaviest weight for any parcel is 25kg
  • For drop off, the maximum weight is 10kg

You can read more about our sizes and weights here

How to print your Sendle label directly from your eBay account

As an eBay customer, you can print your parcel labels directly from your eBay dashboard – no need to log in to the Sendle dashboard. 

eBay Printer-Free

No printer? No problem! You can now send your eBay parcels with Sendle without having to print a label. This is for domestic labels bought directly through the eBay label platform with ‘Printer-Free’ as the chosen collection method and parcels booked for pickup with Sendle’s domestic service. We've put everything you need to know over here.

How to do Sendle pickup:

  1. Select the pickup option when creating your label within eBay (you’ll be able to select up to three days in the future).
  2. Package your parcel sufficiently (here’s some guidance on packaging).
  3. Print the label in its original form – we can’t accept handwritten labels – and stick it on the parcel (the pickup date will be on here too). For more info about labelling your parcel, jump over here.
  4. Have the parcel ready for the pickup driver on the selected pickup date (the driver will be there anytime between 8am and 6pm, unfortunately we can’t set a time and the driver can’t call in advance).

How to do Sendle drop off:

  1. Select the drop off option when creating your label with eBay (drop off is not available for 250g parcels).
  2. Package your parcel sufficiently (here’s some guidance on packaging).
  3. Print the label in its original form – we can’t accept handwritten labels and you can’t print it at the drop off location – and stick it on the parcel (the pickup date will be on here too). For more info about labelling your parcel, jump over here.
  4. You can drop off your parcels anywhere in our national dropoff network. These are specific locations powered by HUBBED and can include locations like: BP petrol stations, news agencies and pharmacies, many are open 24/7.

Keep in mind: you can’t drop off a parcel that has been booked for pickup. Just cancel the original label before midnight the day before and rebook with the drop off option (and vice versa).

We’ve also included lots more information about pickup, drop off and delivery here

When your parcel is traveling

How can I track a parcel I’m sending or receiving?

When booking via eBay’s Label Platform, tracking details are automatically updated in your eBay order.

What if there was no pickup or delivery scan?

If the pick-up or delivery scan is missing, Sendle will conduct a thorough investigation to confirm the pick-up and delivery date. Sendle may contact the receiver of the parcel to verify the delivery date.

What happens if my parcel is returned to sender after I have dropped it off?

The parcel will be returned to the sender address on the label.

Will I receive a confirmation when I drop off my parcel?

Your Sendle tracking page will update shortly after your parcel is scanned at the drop off location. 

Editing or cancelling an order

How do I cancel a label that hasn’t been picked up or dropped off yet?

Easy! Just click the parcel in your eBay store, 'Manage delivery with Sendle' and use the Sendle tools on the tracking page to cancel a label.



How do I reschedule a pickup?

Click the parcel in your eBay store and use the Sendle tools on the tracking page to reschedule a pickup.

How do I edit an address within the booking form? 

Editing a delivery address after purchase is not possible. Please contact eBay for further information about this. 

Delivery process

Sendle parcels are automatically booked with Authority to Leave, and you can add other delivery instructions in the order form as well. 

If something goes wrong

It’s uncommon, but sometimes things happen. In the unlikely event that the delivery process wasn’t smooth, here’s what to do:

If the parcel pickup was missed 

Delivered parcel can’t be found


Sendle Cover

Every order made with the eBay Label Platform (except 250g parcels) has free cover for loss and damage up to $300 (including GST). 250g parcels have free cover for loss and damage up to $100.

And if your item has a higher value, you can purchase insurance from a third-party provider (Sendle Extra Cover is not currently available on this platform). Here’s more information about the Cover Policy, including eligibility requirements.

Claim process

Here are the steps on how to file a claim:

  1. Please go to 'Postage Labels' in your eBay account to locate your Sendle parcel and click 'More Actions > Manage delivery with Sendle'.
  2. This will take you to the Sendle tracking page where you will be able to file the claim now that it's declared lost.
  3. On the "Make a Claim" section of your screen, you may click the "Start Claim" button.
  4. Please fill out all the details and attach the necessary invoices (e.g. cost price invoice & sales invoice) and submit for claims processing.

Contact Sendle

If you need to get in touch with Sendle’s support team:

  1. Click on the parcel in your eBay store
  2. Use the Sendle tools on the tracking page to contact the Sendle team


Get instant support with the Sendle Toolbox

If something goes wrong with your delivery or you need to make a change to your order, use the tools in the Manage Parcel section on the parcel tracking page.

Access Support Tools
You will need your Sendle reference number
to access your parcel's tracking page.

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