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What does unable to deliver mean?

‘Unable to deliver’ means that the driver couldn’t access the delivery location safely, or used their judgement to decide it wasn’t a good idea to leave the parcel unattended.

If your parcel’s tracking information says ‘Unable to deliver’, the best thing to do is to organise a redelivery. 

The good news is that you can do it all from the tracking page:

  1. Head to the parcel’s tracking page (either in the Sendle dashboard or via the link in your tracking email). 
  2. Enter the parcel reference number.
  3. Hit the button that says ‘Redeliver parcel’.
  4. Follow the instructions to update delivery instructions and organise redelivery.

If you don’t have the parcel reference number

The best thing to do is contact the sender and ask for the tracking information (and then follow the above steps).


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Get instant support

If something goes wrong with your delivery or you need to make a change to your order, use the Sendle Toolbox on the parcel tracking page.

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You will need your six-character Sendle reference number.

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