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Sendle for Shopify Shipping

How to print your Sendle label directly from your Shopify account

As a Shopify merchant, you can print your parcel labels directly from your Shopify dashboard – no need to log in to the Sendle dashboard. 

This article will cover everything you need to know about Sendle for Shopify Shipping, making sending parcels a breeze.

How does it work?

Sendle offers both pickup and dropoff, and both services are free and included in the shipping price. 

For international sends we only pickup parcels.

Locations

Domestic

There are three network zones within Australia: same-city, national and remote.

Here are the full lists of our:

  • Pickup suburbs
  • National delivery suburbs (>94% of deliveries) 
  • Remote delivery suburbs (<6% of deliveries)

International

We ship to over 220 countries worldwide from all the major cities in Australia; Sydney, Melbourne, Adelaide, Brisbane, and Perth. You can check out our full pickup network here and delivery countries here.

Ps.
In your Shopify account, you will have to put your suburb in the 'city' field.

Maximum parcel sizes and weights

Domestic

  • The longest side of any parcel cannot be bigger than 1.2m (120cm)
  • The largest volume for any parcel is 100L
  • The heaviest weight for any parcel is 25kg
  • For drop off, the maximum size is 10kg/40L

You can read more about our sizes and weights here

International

  • For parcels up to 2kg, the combined dimensions must be no greater than 90cm
  • For parcels over 2kg (max 20kg), the combined dimensions must be no greater than 150cm

You can read more here.

How to do Sendle pickup:

  1. Select the pickup option when creating your label within Shopify (you’ll be able to select up to three days in the future).
  2.  
  3. Package your parcel sufficiently (here’s some guidance on packaging).
  4.  
  5. Print the label in its original form – we can’t accept handwritten labels – and stick it on the parcel (the pickup date will be on here too). For more info about labelling your parcel, jump over here.
  6.  
  7. Have the parcel ready for the pickup driver on the selected pickup date (the driver will be there anytime between 8am and 6pm, unfortunately we can’t set a time and the driver can’t call in advance).

How to do Sendle drop off:

  1. Select the drop off option when creating your label with Shopify.
  2.  
  3. Package your parcel sufficiently (here’s some guidance on packaging).
  4.  
  5. Print the label in its original form – we can’t accept handwritten labels and you can’t print it at the drop off location – and stick it on the parcel (the pickup date will be on here too). For more info about labelling your parcel, jump over here.
  6.  
  7. You can drop off your parcels anywhere in our national dropoff network. These are specific locations powered by HUBBED and can include locations like: BP petrol stations, news agencies and pharmacies, many are open 24/7.

Keep in mind: you can’t drop off a parcel that has been booked for pickup. Just cancel (void) the original label before midnight the day before pickup and rebook with the drop off option (and vice versa).

We’ve also included lots more information about pickup, drop off and delivery here

When your parcel is traveling

How can I track a parcel I’m sending or receiving?

When booking via Shopify Shipping, tracking details are automatically updated in your Shopify order.

What if there was no pickup or delivery scan?

If the pick-up or delivery scan is missing, Sendle will conduct a thorough investigation to confirm the pick-up and delivery date. Sendle may contact the receiver of the parcel to verify the delivery date.

What happens if my parcel is returned to the sender after I have dropped it off?

The parcel will be returned to the sender address on the label.

Will I receive confirmation when I drop off my parcel?

Your Sendle tracking page will update shortly after your parcel is scanned at the drop off location. 

Editing or cancelling an order

How do I cancel a label that hasn’t been picked up or dropped off yet?

In order to cancel a parcel that has not been picked up or dropped off, here’s what to do:

1) Go to your Shopify order page
2) Click on the order you want to cancel
3) Click ‘More’
4) Then choose ‘Void label’ under the ‘Fulfilment’ section at the top.

How do I reschedule a pickup?

Click the parcel in your Shopify account and use the Sendle tools on the tracking page to reschedule a pickup.

 

Delivery process

Sendle offers signature on delivery for free for domestic parcels over 500g. For smaller parcels booked in a 500g satchel, it’s automatically booked with Authority to Leave. 

If you would like to have Signature on Delivery for your smaller parcel (500g and under), you will need to book it as the size up (1kg).

You can read more about international delivery methods here.

If something goes wrong

It’s uncommon, but sometimes things happen. In the unlikely event that the delivery process wasn’t smooth, here’s what to do:

If the parcel pickup was missed 

  • Sendle automatically re-books any missed pickups.
  • If your pickup was missed and you have no pickup instructions, we recommend you reach out to us to get those added. 

Delivered parcel can’t be found

Sendle Cover

Every order made with Shopify Shipping has free cover for loss and damage up to $300 (including GST). And if your item has a higher value, you can purchase insurance from a third-party provider (Sendle Extra Cover is not currently available on this platform). Here’s more information about the Cover Policy, including eligibility requirements.

Claim process

Here are the steps on how to file a claim:

  1. Please go to Orders in your Shopify account to locate your Sendle parcel and click 'Manage parcel'.
  2.  
  3. This will take you to the Sendle tracking page where you will be able to file the claim now that it's declared lost.
  4.  
  5. On the "Make a Claim" section of your screen, you may click the "Start Claim" button.
  6.  
  7. Please fill out all the details and attach the necessary invoices (e.g. cost price invoice & sales invoice) and submit for claims processing.

You can read more about the claims process here.

Contact Sendle

If you need to get in touch with Sendle’s support team:

  1. Click on the parcel in your Shopify store
  2.  
  3. Use the Sendle tools on the tracking page to contact the Sendle team

Get instant support

If something goes wrong with your delivery or you need to make a change to your order, use the Sendle Toolbox on the parcel tracking page.

Access Support Tools
You will need your six-character Sendle reference number.

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