COVID-19 update: Sendle continues to deliver! Find out what we are doing to ensure your shipments are delivered reliably and safely.

The parcel I received is damaged

Oh no! Sorry to hear your parcel has been damaged. 

The best thing to do is to take a photo of the damage and forward it to the sender, so they can take next steps in fixing the issue.

We need the photo to clearly show:

  • The packaging,
  • The parcel label (clearly showing the Sendle reference number, for example: S3NDL3R), and 
  • The damaged item. 

Important: These elements all need to be displayed in the ONE photo.

Here is an example of what your photo might look like:

Screen_Shot_2020-05-20_at_11.09.47_AM.png

Get instant support

If something goes wrong with your delivery or you need to make a change to your order, use the Sendle Toolbox on the parcel tracking page.

Access Support Tools
You will need your Sendle reference number.

Can't find what you're looking for?

Contact us