Oh no—sorry your parcel didn’t arrive in perfect shape.
The quickest way to get it sorted is to take a few clear photos and send them to the sender. They’ll be able to kick off the next steps from their side.
Make sure the photos clearly show:
- The packaging
- The parcel label (with the Sendle reference number, like S3NDL3R)
- The damaged item
Once the sender has those details, they’ll be able to help get things sorted.
