If you’re running into some roadblocks with your Etsy integration, there’s no need to worry.
We’ve popped down some simple troubleshooting steps to cover the most common questions: order status, cancelling orders, and tracking.
Our Etsy integration only looks for orders that have been paid for but haven’t been shipped yet. This means we rely on the Etsy shop to update an order once that order is paid for. If an order is unpaid but marked as "Completed", we recommend you get in touch with Etsy to get this rectified.
Cancelling an order
Need to cancel an order? No problem. You can cancel from your Sendle dashboard by clicking the red ‘Cancel order’ button in the ‘Manage parcel’ section before it’s been picked up.
After that, you will need to open up your Etsy shop URL in a separate window and cancel the order from there as well (we recommend reaching out to Etsy if you need help with this step).
Tracking will sync automatically with your Etsy shop if you are booking via the Etsy integration in your Sendle dashboard. If you are booking outside of this integration, either individually or as bulk/CSV, the tracking information can be manually added to your Etsy shop.
If you're the buyer, not the seller
The Etsy and Sendle integration only works for items sold, not bought. This means that only the seller can send parcels via the integration. If you’re a receiver, you can use the regular Sendle dashboard for any parcel booking, but keep in mind that it doesn't sync or connect tracking or parcel details with yours or the seller's Etsy account. You’ll still get tracking emails if the sender has used your email address in the original booking.
Still no luck?
Let our Support team know if you’re still having problems with the Etsy integration. Just remember to include as much information as possible, including relevant screenshots.