If you’re wondering why your can't see your parcel’s tracking events anymore, we’ve got the answer for you!
Tracking events on Sendle are available for 60 days after your parcel has been delivered. Once that time period passes, the tracking event history is no longer accessible. Don’t worry, though! Your order will still be visible on the Sendle Dashboard, and you’ll see a message like this:
Why do we archive tracking data?
We archive tracking data after 60 days to keep our system running smoothly and efficiently. This helps us continue delivering the best experience possible without slowing things down.
Can I still see anything about my parcel after 60 days?
Yes! While the detailed tracking events won’t be available anymore, you’ll still see a summary of your parcel's journey and the latest update in your Sendle Dashboard.
Have more questions?
If you have any other questions about tracking or need a hand, our friendly support team is always here to help.