Sendle offers door-to-door delivery for 250g parcels booked through eBay, including free pickups.
How are 250g parcels different to other sizes?
Sendle has partnered with a new carrier to deliver 250g parcels, so there are a few key differences to be aware of:
Pickup or drop off: Sendle has partnered with a new carrier to deliver 250g parcels, so if it's booked for pickup, a new pickup driver will collect these type of parcels. Otherwise, you can drop them off at a 'full service' drop off location (check the location map).
Pickup coverage: Pickup coverage for 250g parcels is different from our regular Sendle network. Check the full list of suburbs with 250g pickup coverage.
Parcel packaging: You are free to use your own packaging, as long as they meet our packaging guidelines, the total weight is no more than 250g and cubic volume is no more than 4L (this includes outer packaging).
Delivery: All 250g parcels are delivered with Authority to Leave.
Cover for loss or damage: 250g parcels booked through eBay are eligible for Sendle Cover for loss or damage.
Return to depot: Sometimes the return address on the label will be a depot, rather than your address. If the parcel can’t be delivered you can have it returned to your address using the Manage parcel section of the tracking page, or using the chat function. You’ll be invoiced for the RTS costs.
Additional fees for certain services
Because we've partnered with a new courier, there are a few differences in fees which only apply to 250g parcels.
Return to sender: $3.85 per Same City or National parcel, $13.20 per Remote parcel
Redelivery: Parcel cost + $2.20 admin fee
All additional fees include GST.
Contact Sendle
If you need to get in touch with Sendle’s support team about a specific parcel or order, follow these steps.
- Click on the parcel in your eBay store.
- Under More actions choose Manage delivery with Sendle and follow the tracking link to the Sendle page. From there, you can contact our support team about your parcel.
Additional Information
- More info about Sendle on the eBay Label Platform
- Package your parcels to perfection with our handy packaging guidelines