COVID-19 update: Sendle continues to deliver! Find out what we are doing to ensure your shipments are delivered reliably and safely.
There's a problem with my parcel
Uh oh! These articles will help you through sticky situations.
- How to claim cover for a damaged parcel
- There’s no tracking updates
- What to do if the parcel couldn't be delivered
- Parcel delivered without a signature
- My parcel wasn’t picked up
- The label isn’t scanning
- The parcel I’m sending is late
- The international parcel I’m sending hasn’t arrived yet
- The parcel couldn't be delivered - I'm the sender
- The delivered parcel can’t be found
- Sendle Cover and Extra Cover Policy outline
- How to claim Sendle Cover for a lost parcel
Get instant support
If something goes wrong with your delivery or you need to make a change to your order, use the Sendle Toolbox on the parcel tracking page.
Access Support ToolsYou will need your six-character Sendle reference number.
If you have a Sendle account, access the tools via your dashboard.
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