There's a problem with my parcel
Uh oh! These articles will help you through sticky situations.
- How to claim cover for a damaged parcel
- There’s no tracking updates
- What to do if the parcel couldn't be delivered
- Parcel delivered without a signature
- My parcel wasn’t picked up
- The label isn’t scanning
- The parcel I’m sending is late
- The international parcel I’m sending hasn’t arrived yet
- The parcel couldn't be delivered - I'm the sender
- The delivered parcel can’t be found
- Sendle Cover and Extra Cover policy outline
- How to claim Sendle Cover for a lost parcel
Get instant support with the Sendle Toolbox
If something goes wrong with your delivery or you need to make a change to your order, use the tools in the Manage Parcel section on the parcel tracking page.Access Support Tools
You will need your Sendle reference number
to access your parcel's tracking page.
If you have a Sendle account, access the tools via your dashboard.
Can't find what you're looking for?Contact us