Just like Sendle’s domestic service, end-to-end tracking and customer support for parcels being sent to the U.S. is included for free.
You’ll be able to see the progress of your parcel in your Sendle dashboard, along with any other parcels you’ve booked. It’s all centralized, so you can manage your domestic and Canada to U.S. deliveries from the same place. Keep in mind that the label for parcels going from Canada to the U.S. will have only partial receiver address info printed, but it's to be expected and nothing to worry about.
How to keep your receiver in the loop:
- If you provide the receiver’s email address when making your booking, we’ll send them tracking updates on your behalf.
- If you don’t have their email address (or forgot to include it when booking), you can still send them the link to the simplified tracking page: https://try.sendle.com/tracking
- Ask them to type in their Sendle alpha-numeric tracking code - e.g. S3NDLER
If your parcel is late
If your item has not arrived within two business days from the last day of the ETA window, you can launch an investigation directly from the parcel’s tracking page and we will chase it up for you.
If the routing looks strange
Our delivery partners will optimize the route of a parcel from Canada to the U.S. using a type of ‘checkpoint’ in both countries to handle things like customs and routing. Sometimes this means a few interesting stopovers may appear along the way, but this doesn’t mean they aren’t still moved quickly and efficiently.
It’s very common in global logistics, and it’s nothing to worry about.
Also, please keep in mind: Make sure the receiver's address is correct, as we are unable to return the parcel to the sender.