ShipStation Carriers

This article covers everything you need to know about using Sendle as a carrier within ShipStation Carriers.

How does ShipStation Carriers with Sendle work?

Sendle is a door-to-door pickup and delivery service, tapping into big-business delivery networks. Instead of a Sendle truck showing up, one of our pickup partners collects your parcels.

ShipStation Carriers lets you access Sendle without needing your own Sendle account. After enabling Additional Carriers you’ll be able to access Sendle directly from your ShipStation dashboard – no need to log in to Sendle.

Getting ready for a Sendle pickup

  1. Create your label within ShipStation (the pickup date can be up to three days in the future).
  2. Prepare your parcel using our Packaging Guidelines. Note, using branded packaging from other carriers may result in adjustment charges, confusion from whoever is collecting and transporting your parcel, and the parcel being returned to you.
  3. Print the label as-is – we can’t accept handwritten labels – and stick it to your parcel. See our How to label the parcel article for details.
  4. Have your parcel ready for the pickup driver on the selected date. Note, since Sendle taps into big-business delivery networks, different drivers can collect your parcel. If you’re sending more than one parcel on the same day, separate them according to the logo on the label.

If you’ve decided to drop off your parcel instead, you can do so at one of our drop off locations (which are rapidly expanding!).

Shipping parcels with Sendle and ShipStation

What you can send

When it comes to shipping with Sendle, the world is your oyster (just don’t ship oysters, please)! There are dangerous and prohibited goods that we can’t pick up or deliver, and some ‘owner’s risk’ items that can be sent at your discretion (but won’t be covered by Sendle for loss or damage).

Here’s more info about what you can and can’t send.

Where we ship

All throughout Canada, including domestic military bases.

Where we don’t ship

  • International addresses (but we do ship to the US!)
  • Airports
  • PO boxes and Post Offices

That’s because getting into these places can be tricky or prohibited altogether without access to a docking bay (something that’s often required at these types of locations). You also can’t send internationally via ShipStation with Sendle today.

Read more about our locations and coverage.

Size and weight limits for domestic parcels

  • The longest side of any parcel cannot be bigger than 1.2m (or 47.2 inches)
  •  The largest volume for any parcel is 150L (or 9,153 cubic inches)
  •   The heaviest weight for any parcel is 30kg (or 66 lbs)

Read more about our sizes and weights.

Size and weight limits for parcels shipped to the U.S.

  • The longest side of any parcel cannot be bigger than 0.5m (or 22 inches)
  •  The largest volume for any parcel is 28L (or 1,728 cubic inches)
  •   The heaviest weight for any parcel is 9kg (or 20 lbs)

Sendle Cover

Every Sendle order made via ShipStation Carriers has free cover for loss and damage up to the policy limits of CAD$100, plus the cost of delivery.

Here’s more information about the Cover Policy, including eligibility requirements.

Claim process

To file a Sendle Cover claim, reach out to Sendle’s support team with details about the parcel, and we’ll launch an investigation.

When your parcel is travelling

How can I track a parcel I’m sending or receiving?

When booking via ShipStation, tracking details are automatically updated on your ShipStation dashboard. Sendle will send you any relevant tracking updates via email as well, if you include your email address on the booking.

What if there was no pickup or delivery scan?

If any scans are missing, Sendle will conduct a thorough investigation to confirm the pickup and delivery date, and communicate with you throughout the process. Sendle may contact the receiver of the parcel to verify the delivery date.

What happens if my parcel is returned to the sender?

If Sendle can’t deliver the parcel, the parcel will be returned to the sender address on the label for no extra charge.

Will I receive confirmation when my parcel is picked up or dropped off?

Your Sendle tracking page will update shortly after your parcel is scanned by the pickup driver or at the drop off location.

Editing or cancelling an order

How do I cancel a label that hasn’t been used yet?

You can cancel a parcel that has not been picked up or dropped off, simply follow these steps outlined by ShipStation to void a label.

How do I reschedule a pickup?

Once a label has been created, the Ship Date can not be changed. Read more on ShipStation’s site.

If something goes wrong

It’s uncommon, but sometimes things happen. In the unlikely event that the delivery process wasn’t smooth, here’s what to do:

My parcel was not picked up

Sendle automatically rebooks any missed pickups. If your pickup was missed and you have no pickup instructions, just reach out to ShipStation who will work with us to get these added.

Delivered parcel can’t be found

We will work with the receiver to locate the parcel. Just reach out to ShipStation who will work with us to investigate further.

Contact Sendle

If you need to get in touch with the Sendle team, you can! Or contact ShipStation who will work with us on your behalf.

Get instant support with the Sendle Toolbox

If something goes wrong with your delivery or you need to make a change to your order, use the tools in the Manage Parcel section on the parcel tracking page.

Access Support Tools
You will need your Sendle reference number
to access your parcel's tracking page.

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