If you’re running into some problems with your Shopify integration, there’s no need to worry.
We’ve explained below some simple troubleshooting steps to cover the most common issues: connecting Shopify, order status, auto-filled orders, and tracking.
Shopify order status
Sendle will import and sync all of your ‘Unfulfilled’ and ‘Partially Filled’ Shopify orders that have been paid for. Remember that Sendle won’t import any orders with a 'payment pending' or ‘Fulfilled’ status.
Order Reference: prefix / suffix
At this stage, the integration will only pull across the standard 4-digit Order Number from Shopify. Any prefix or suffix added to the order will not be pulled across.
If this feature is activated in your Shopify store, you’ll find that no orders will appear in your Sendle dashboard. This is because the order state is ‘Fulfilled’ immediately upon payment. Want more info about this? Head over to Shopify's website and read more about it here.
When you ship a parcel through the Sendle dashboard, it will be assigned an alpha-numeric Sendle reference number (it looks a little like this: S3NDL3R). This will be sent back to your Shopify admin page, along with a fulfilment confirmation.
Further tracking updates will not be imported through to Shopify, however, you can always check the status on Sendle’s tracking page. Sendle will also link the reference number in Shopify which will take the receiver to our tracking page—so your customers can still monitor the progress of their parcel.
More about the Shopify and Sendle integration
- Shopify integration: Connect
- Shopify integration: Send a parcel
- Shopify integration: Supporting multiple locations
Something else troubling you?
If you still can't connect or are having issues with your Shopify and Sendle integration, let our Support team know (remember to include as much information as possible, including relevant screenshots).