My parcel wasn't picked up

Almost all Sendle parcels are picked up on the day they're booked for pickup. But things happen and small delays with parcel pickup can occur. 

In this article we’ve covered why delays can occur, and what to do if that happens to you.

Why are there delays?

Common reasons drivers are delayed include:

  1. Traffic is unusually heavy—often due to bad weather, accidents, or events.
  2. The driver has unexpectedly received more shipments than normal. This can mean that: there is no room in the truck for more parcels, parcels need to be delivered first, or they must make it back to the hub for a deadline and can't complete the area’s collections that day.
  3. The driver's handheld scanner is broken, or there is a technology breakdown on the delivery partner's end.
  4. The driver was unable to find your address (it’s helpful if you check that your address can be found on Google Maps. If it can’t be found or shows the wrong location, chances are the driver will have trouble finding it, too).

What you can do

If your pickup request was made directly with a carrier, and your package was not picked up the next day, check the status directly with the carrier, and make another pickup request if needed. 

 

More information?

If you have a question or ongoing issue and want to speak to our friendly team, we’re available. Just get in touch with Sendle Support and give your order reference number.

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If something goes wrong with your delivery or you need to make a change to your order, use the tools in the Manage Parcel section on the parcel tracking page.

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