How to ship to the U.S. from Canada

This article will give you the basics on exporting your parcels from Canada to the U.S.

Booking an order 

  1. Book your parcel the same way you would book a domestic shipment through the Sendle dashboard – just choose the U.S. as the destination country from the drop down menu. Please also make sure your items aren't on our list of things you can't Sendle!
  2. Make sure to fill in the extra fields about parcel contents (there are some mandatory ones like HS codes)! If you're sending food items to the U.S., you will need to submit information to the FDA and get approval. This may also mean attaching an extra label from the FDA to the outside of the parcel. We've put more info in this article as well.
  3. Keep in mind our maximum merchandise limit is currently $1,000CAD when shipping to the U.S. We recommend checking for any other regulations or merchandise value limits for your eCommerce marketplace as well.
  4. Please note weight and size limits for parcels traveling from Canada to the U.S. (maximum length: 22 inches; maximum volume: 1728 cubic inches; maximum weight: 20 lb).
  5. Print your label and attach it securely to your parcel. Keep in mind that our Canada to U.S. labels only show partial receiver address info. This is completely normal, and nothing to worry about.
  6. On the scheduled pickup date, as always remember to separate your parcels by the carrier info on the label.
  7. Have your parcels ready for collection before 8am. Parcels will be collected from 8am-4pm.

Keep in mind: Make sure the receiver's address is correct, as we are unable to return the parcel to the sender.

Sendle Cover

All parcels sent with our Preferred service have free Sendle Cover up to CA$100. More info on our Cover Policy.

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Get instant support with the Sendle Toolbox

If something goes wrong with your delivery or you need to make a change to your order, use the tools in the Manage Parcel section on the parcel tracking page.

Access Support Tools
You will need your Sendle reference number
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