I am a sender
Sending a parcel? We’ll support you from pickup to delivery.
Getting started
Sending a parcel
- Batch upload - book multiple orders at once
- Can I send parcels internationally?
- I can't book a parcel: card validation failed
- I'm having trouble printing labels
- Get ready for pickup
- Locations and Coverage
Parcel travelling
- Can a parcel be intercepted or returned to me?
- Tracking the parcel I'm sending
- Managing the parcel I'm sending
- How long will the parcel I'm sending take?
- Why is my parcel being returned to me?
- Where to find the parcel's reference number
There's a problem with my parcel
- My parcel wasn't picked up
- The label isn’t scanning
- The parcel I’m sending is late
- The parcel couldn't be delivered - I'm the sender
- The delivered parcel can’t be found
- Sendle Cover Policy
Platform Integrations
- eBay integration: Connect
- eBay integration: Send a parcel
- eBay integration: Troubleshooting
- eCommerce integrations
- Etsy integration: Connect
- Etsy integration: Send a parcel
Billing and payments
- Does Sendle have a fuel surcharge?
- What are billing thresholds?
- How payment works
- Is my payment secure?
- Add a billing contact to my Sendle account
- Replace or remove a stored card
Manage my account
- What notifications do I get with Sendle?
- I'm having technical difficulties
- Save my shipping address for next time
- Address book
- Add my business’ branding to tracking emails
- Update my Sendle account details - I'm the sender
Get instant support with the Sendle Toolbox
If something goes wrong with your delivery or you need to make a change to your order, use the tools in the Manage Parcel section on the parcel tracking page.
Access Support ToolsYou will need your Sendle reference number
to access your parcel's tracking page.
If you have a Sendle account, access the tools via your dashboard.
Can't find what you're looking for?
Contact us