How can we help you?
I am a sender
Sending a parcel? We’ll support you from pickup to delivery.
Getting started
How pickup and delivery works, from getting a quote to sending your parcel.
Sending a parcel
Send your first parcel - packaging, labelling and all the inbetweens!
Parcel en route
How to track and manage your parcel once it's on the move.
There's a problem with my parcel
Uh oh! These articles will help you through sticky situations.
My parcel is going international
Tips for sending your parcel internationally.
Platform Integrations
Connect your eCommerce platform to Sendle.
Billing and payments
Sendle payments, invoices and what you’ll see on your account.
Manage my account
Email preferences, account settings and technical difficulties.
I am a receiver
Getting a parcel in the mail? Let’s make it as smooth as possible.
Receiving a parcel
Track and manage your parcel while it's on its way to you.
There's a problem with my parcel
What to do if something goes wrong when you're expecting a parcel.
Manage my account
Account settings and email preferences.
Returning a package
How to return your package to the person who sent it.
About Sendle
Everything you need to know about door-to-door delivery.
Sendle delivery model
Our delivery partners, delivery model and our 100% carbon neutral promise.
Sendle pricing and plans
All your pricing options for using Sendle.
Guarantees
Sendle's Delivery Guarantees
Get in touch
Got some feedback? No problem.
The legal stuff
Our T&Cs, privacy policy and good legal stuff.
Get instant support with the Sendle Toolbox
If something goes wrong with your delivery or you need to make a change to your order, use the tools in the Manage Parcel section on the parcel tracking page.
Access Support ToolsYou will need your Sendle reference number
to acess your parcel's tracking page.
If you have a Sendle account, access the tools via your dashboard.
Can't find what you're looking for?
Contact us