Return to Sender

The tracking status 'Return to Sender' means that your item has been returned to the sender.

This might happen if we couldn’t deliver the item because:

  • some of the address or delivery details the sender gave us when they booked the delivery were wrong or incomplete
  • we attempted to deliver the parcel and left a notification card but a redelivery was not requested
  • the parcel was not collected within 5 business days from a collection point
  • there was a similar issue 

If this happens, we’ll update the tracking information, and let the sender know that the parcel has been returned to them.

Once a parcel has been scanned as 'Return to Sender', we are unable to redirect or intercept the parcel.

You will need to contact the sender directly for an update on the parcel.

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