Shopify integration

Connect your Shopify store to Sendle and create orders directly from your sales. This integration is free, fast and available on your dashboard now.

Shopify Integration

Connect my store:

  1. Sign up for a Sendle account
  2. Log in securely to your Shopify account in the Shopify tab on your Sendle dashboard. You will need to use your Shopify admin URL which you can find in the Shopify admin screen
  3. Sendle will import and sync all of your unfulfilled and partially filled Shopify sales that have been paid for. Sendle will not import sales with payment pending

Send a parcel:

  1. Open the Shopify tab on your Sendle dashboard
  2. Click "Send parcel" next to the Shopify sale that you want to turn into a Sendle order
  3. Your order will pre-fill will the shipping and sales information. Simply check the details and select a parcel size 
  4. Click "Create order" and confirm the booking
  5. Print your label
  6. The receiver will get Sendle's tracking email if you have included their email during booking. You will manually need to update the tracking details in Shopify if you need to
  7. You will also see your orders and their shipping status in the Sending dashboard

Please note:

- if you have multiple items purchased by the same buyer it will still show as 1 order in Sendle, so make sure you book the size accounting for total volume/size/parcel number

- the number of items/which items bought will not show in your Sendle dashboard so if you are working with a fulfillment center we recommend using a third-party integration for better booking visibility

Disconnect my Shopify store:

  1. You can disconnect and reconnect at any time. Simply click "disconnect my Shopify store" from the Shopify tab in your dashboard
  2. Disconnecting will not cancel any Sendle orders that have already been booked

Having trouble connecting?

In order to connect your Shopify and Sendle account properly, you'll need to use your Shopify admin URL. This is located on your Shopify admin screen and could be different from your shop’s URL.

Supporting Shopify multiple Locations (beta)

In August 2018 Shopify released Locations as beta functionality. This feature allows you to track your inventory and fulfill orders across multiple retail stores, warehouses, and other locations.

If you are using Shopify's Locations functionality, please be aware that Sendle currently only has limited support for this. Please be aware of the following:

  • When shipping an order, the Pickup Address will always be your default Sendle pickup address. The integration does not load any pickup address information from Shopify.
  • As Sendle doesn't know which Location you intend to ship from, it will take inventory from the first Location it can find which has all the items in stock. If you are shipping from a different physical location to the one automatically selected, inventory levels may be adjusted for the wrong Location.
  • If all the order items cannot all be fulfilled from one location, Sendle will not be able to mark it as fulfilled or upload the Sendle Reference to Shopify. In this case, you will need to manually mark the order as Fulfilled in your Shopify dashboard, and copy in the Sendle Reference.

As Shopify continues to develop the multiple Locations functionality, we will continue to improve our integration with it. If you're having problems with using Sendle with multiple Locations in Shopify, we would appreciate your feedback.

 

Live quoting through a third-party plugin

We also have trusted third-party developers who have created plugins for several eCommerce stores. If you have further questions about the Shopify plugin, please contact the developer directly: 

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