Customs and delivery duties unpaid

When sending your parcel to another country, it may have to pass through customs. There are no lengthy customs declarations to complete when using Sendle, just a few quick fields to fill out online.

Customs and clearance

When your parcel arrives at its destination, the customs agency will make a decision as to whether or not duties and tax have to be paid. In order for them to do this, the sender of the parcel will have to provide information about what they are shipping on the label.

This includes:

  • The item description
  • The value of the content (or combined value if there are multiple items)
  • The country of manufacture

This all needs to be clearly displayed on the label. Don’t worry, we’ll make this easy for you to provide when making your booking. Here's an example:


If you are sending multiple items in the one parcel (with different countries of manufacture), please include this information in the parcel contents box on the order form, separated by commas.

Import duties payable

All Sendle international shipments are DDU, which stands for Delivery Duties Unpaid. This means that your receiver has to pay any potential duties or charges due.

Many Sendle parcels won’t require any import duties to be paid, because they’ll fall under the country’s low-value threshold (fun fact: the technical term for this is called ‘de minimus’).

For example, the low-value threshold in the U.S. is currently set at $800 U.S. (approximately $1000 AUD), but for Germany, it’s 22 EUR (approximately $33 AUD). So, it depends on the destination country.

If duties do need to be paid, the local postal or customs authority for that country will most likely get in touch with the receiver of the parcel to organise it with them directly.

Declaring the value of goods

We ask that you provide the value of your goods because it will help the customs authority to estimate any potential import duties or tax to be paid by the receiver.

Currently, we can accept goods with a value up to $2,000 AUD only. At this stage, we don't offer insurance for international orders, so please consider purchasing external insurance for high-value parcels.

Speaking to the relevant customs agency

If you are the receiver and would like to get in touch with the relevant postal or customs authority yourself, please find them from our list of postal and customs authorities.

Hint: If you have a very specific question then a quick search online, or a peek through the destination country’s government website is a great place to find what you need.


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